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"The Keys to Success are Attitude, Goals, Persistence and Discipline" 

 

 

 Technology Entrepreneur and Trusted Advisor

Managed IT Support

We provide flat rate managed services to Five Star hotels, resorts and country clubs requiring a hospitality professional with unique talent. We assist with cost-effective solutions for all of the technology at your location.

Our 30 year background in Information Technology enables us to provide immediate value 24/7. We know what questions to ask and how to integrate all the moving parts from the various vendors.

Our managed IT services teams reduce the time, money and resources required to maintain technology.

Five Star Luxury Resort and country club experience that proactively monitors infrastructure, networks, hardware, interfaces and applications for performance, intrusion, and compliance.

Engineers are industry trained or prior IT employees from major luxury hotels, clubs and resorts. Our team members have experience working in hospitality environments that require a 24/7 operation using industry standard solutions.
 
Global IT Managed Services include:
  • Flat fee unlimited support options
  • 24/7 Support
  • 30+ years enterprise and five star hospitality experience
  • Dedicated teams
  • Proactive monitoring
  • Hardware Management and replacement
  • Colocation, data center and server room management
  • LAN, WAN, network failover, routing, reporting
  • Network management
  • Power management, UPS monitoring
  • Telephone, cellular & vendor management
  • Managed network, server, desktop and disaster recovery
  • Virtual servers
  • Cloud solutions
  • Hosted Exchange
  • Email and document management
  • Managed security appliances and services
  • Managed Anti-Virus/Anti-Malware/Ransomeware
  • Wireless Access, Wi-Fi mesh networking
  • Hardware selection and discounted purchasing
  • Software purchasing
  • Version control and patch management

 

Server Management Includes

Guaranteed Response Time
24x7x365 Monitoring & Automated Reporting
Service Availability Monitoring
Event Log Monitoring & Maintenance
Drive Space Monitoring
Backup Monitoring
Printer Queue & Availability Monitoring
Server Patch Management
Unlimited Phone Support
Remote Control Support
24x7 Remote Emergency Support
User Account Administration
File Sharing Permission Administration
Security Administration
Anti-Virus & Anti-Spyware Management
Monthly Scheduled On-Site Maintenance
On-Site Support for Covered Events
Phone and Remote Support for All Applications
Updates / Upgrades / Add-Ons / Patches for All Applications
Managed Anti-Virus Software
Moves and Hardware Upgrades (parts not included)
Operating System Upgrade Labor
Project Labor for Covered Equipment
Patches Done After Hours or on Weekends
Hard Drive Imaging Included (NAS required)

 

Workstation Management Includes

Guaranteed Response Time
24x7x365 Monitoring & Automated Reporting
Application Support
Remote Control Support
Phone Support for Microsoft® Applications
Online Asset Management
Online Ticket Support System
Online Software License Management
Advanced Desktop Optimization & Management
Anti-Virus & Anti-Spyware Management
Monthly Scheduled On-Site Support
VPN Client Management
Software Patch Management for Microsoft® Applications
24x7 Remote Emergency Support
On-Site Support for Covered Events
Phone & Tablet Email Configuration
Remote Access Support
Managed Anti-Virus & Anti-Spyware Software
Moves and Hardware Upgrades (parts not included)
Operating System Upgrade Labor
Hard Drive Imaging Included (NAS required)

 

Network Management Includes

Guaranteed Response Time
24x7x365 Monitoring & Automated Reporting
24x7 Remote Emergency Support
On-Site Support for Covered Events
Purchasing Assistance for Replacement Equipment
Router Management
Firewall Management
VPN Management
Assigned Network Engineer
ISP Management
Web Hosting Management
3rd Party Vendor Management / Notify Vendor of Issue
Disaster Recovery Review
Monthly Phone Calls
Annual Technology Plans
Web Hosting Services (IIS)
E-mail Spam and Virus Filtering
Lifecycle Management
Asset Reporting
Project Planning
Moves and Hardware Upgrades (parts not included)